Refund policy

Return and exchange

Up To No Good uses print-on-demand service, which means that all our products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

Damages and issues

In case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at hello@getuptonogood.com and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

When your issue is confirmed, we’ll send you either a replacement or refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@getuptonogood.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your email, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@getuptonogood.com.

Shipping

We will cover the shipping costs for both the returned item and the replacement item (if applicable).

Print placement

There is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.